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how to cancel bluehost

How to cancel bluehost: Step-by-Step Guide

How to Cancel Your Bluehost Account? For some reasons, you may want to cancel your bluehost hosting plan but you might be asking yourself how to go about.

Bluehost is a well-known web hosting provider that offers a range of hosting services, including shared hosting, VPS hosting, and dedicated hosting.

The company has been in business since 2003 and has since become one of the largest hosting providers in the world, powering over 2 million websites. Despite its popularity, there may come a time when you need to cancel your Bluehost account.

Whether you’re moving to a different hosting provider, no longer need a website, or simply want to cut costs, it’s essential to follow the correct cancellation process to ensure a smooth transition.

In this comprehensive guide, I will walk you through the step-by-step process of how to cancel Bluehost account. We’ll cover everything from backing up your website data to requesting a refund and exploring alternatives to cancellation.

By the end of this article, you’ll have a clear understanding of how to cancel your Bluehost account and what to expect throughout the process.

Preparation Steps on how to cancel Bluehost

Before you begin the cancellation process, there are a few important preparation steps you should take to ensure that your website data is secure and that you don’t lose any valuable information.

Backup Your Website Data

The first and most crucial step in cancelling your Bluehost account is to backup all of your website data. This includes your website files, databases, and emails. Backing up your data ensures that you have a copy of all your important information and can easily transfer it to a new hosting provider if needed.

There are several methods you can use to backup your data, including using cPanel, FTP, or third-party tools. Bluehost provides a built-in backup tool within the cPanel that allows you to create a full backup of your website with just a few clicks.

Alternatively, you can use an FTP client to download all of your website files and databases manually. If you’re not comfortable with either of these methods, there are several third-party backup tools available that can automate the process for you.

Migrate Your Domain

If you registered your domain through Bluehost and plan to continue using it after cancelling your account, you’ll need to migrate your domain to a new registrar. This step is important because if you cancel your Bluehost account without transferring your domain, you risk losing it entirely.

To migrate your domain, you’ll need to initiate a domain transfer with your new registrar. This process typically involves unlocking your domain within your Bluehost account, obtaining an authorization code, and providing it to your new registrar. The exact steps may vary depending on your new registrar, so it’s important to consult their documentation or support team for guidance.

Cancel Any Add-On Services

Before cancelling your Bluehost account, it’s important to identify and cancel any add-on services you may have purchased. These can include SSL certificates, SEO tools, email marketing services, and more. Cancelling these services separately ensures that you’re not charged for them after your account is closed.

To cancel add-on services, log in to your Bluehost account and navigate to the “Subscriptions” or “Services” section. From there, you should be able to view all of your active add-on services and cancel them individually. Some services may require you to contact Bluehost support directly to request cancellation, so be sure to review the cancellation process for each service carefully.

how to cancel bluehost
how to cancel bluehost

Cancelling Your Bluehost Account

Once you’ve completed the preparation steps, you’re ready to cancel your Bluehost account. Follow these steps to ensure a smooth cancellation process:

Log in to Your Bluehost Control Panel

To begin the cancellation process, you’ll need to log in to your Bluehost control panel. Navigate to the Bluehost login page and enter your account credentials, including your username and password. If you’ve forgotten your login details, click on the “Forgot Password” link to reset your password.

Cancelling your Bluehost account requires careful consideration and specific steps:

1. Disable Automatic Renewal

  • Log in to your Bluehost account.
  • Navigate to the “My Products” tab or locate the “Renewal Center.”
  • Find the specific hosting plan you want to cancel and click “Manage.”
  • Locate the “Auto-Renew” option and toggle it to “Off.” This ensures your plan won’t renew automatically after the current term ends.

3. Initiate Cancellation

  • Bluehost doesn’t offer an online cancellation form, so you have two options:
    • Call Bluehost Support: Dial their US number (888-401-4678) and inform them of your decision to cancel. Be prepared to answer questions about your account and reason for cancellation.
    • Use Chat Support: Initiate a chat conversation and clearly state your intention to cancel. The representative will guide you through the process and they will cancel your hosting service. Remember Bluehost doesn’t offer automatic cancellation on its platform.

Additional Considerations:

  • Bluehost might offer deals or incentives to retain you during the cancellation process. Politely decline if you’re certain about your decision.
  • Cancelling terminates all associated services, including web hosting, domain registration (if purchased through Bluehost), and email hosting.

By following these steps and keeping the additional points in mind, you can effectively cancel your Bluehost account while ensuring your data security and understanding the implications.

Verify Successful Cancellation

After completing the cancellation process with support agent, it’s important to verify that your cancellation was successful. Bluehost should send you a confirmation email indicating that your account has been closed and that no further charges will be made to your payment method.

If you don’t receive a confirmation email within a few hours of cancelling, contact Bluehost support to confirm that your account has been successfully closed. It’s also a good idea to monitor your payment method for any unexpected charges in the days following your cancellation.

Refund Eligibility and Process

If you cancel your Bluehost account within the first 30 days of signing up, you may be eligible for a full refund under Bluehost’s 30-day money-back guarantee. If you cancel after the first 30 days, you may be eligible for a prorated refund based on the remaining time in your billing cycle.

Understand Bluehost’s Refund Policy

Bluehost’s refund policy varies depending on the type of hosting plan you have and when you request cancellation. The company offers a 30-day money-back guarantee for new plans, which means that if you cancel within the first 30 days of signing up, you’re eligible for a full refund of your hosting fees. However, domain registration fees and add-on services are typically non-refundable.

If you cancel after the first 30 days, Bluehost offers prorated refunds based on the remaining time in your billing cycle. For example, if you cancel halfway through your billing cycle, you may be eligible for a 50% refund of your hosting fees.

Request a Refund

To request a refund, contact Bluehost support via live chat, phone, or email. Provide your account details and the reason for your cancellation, and request a refund based on your eligibility. Bluehost’s support team will review your request and guide you through the refund process.

Keep in mind that refunds are processed based on Bluehost’s refund policy and may take some time to appear in your account. Refunds are typically processed within 5-10 business days and will be credited back to your original payment method. In some cases, Bluehost may offer an alternative refund method, such as a credit to your account or a check mailed to your address.

Timeframe for Receiving the Refund

After requesting a refund, it’s important to understand the timeframe in which you can expect to receive it. Bluehost typically processes refunds within 5-10 business days, although this may vary depending on your payment method and the complexity of your refund request.

If you paid for your hosting using a credit card, the refund will typically appear on your card statement within a few days of being processed by Bluehost. If you paid using PayPal, the refund will be credited back to your PayPal account. In some cases, Bluehost may offer to refund your payment via check, which will be mailed to the address associated with your account.

If you haven’t received your refund within the expected timeframe, contact Bluehost support for assistance. They can provide you with an update on the status of your refund and help troubleshoot any issues that may have arisen.

Post-Cancellation Considerations

After cancelling your Bluehost account, there are a few important considerations to keep in mind to ensure a smooth transition and avoid any unexpected issues.

Monitor Your Email

After cancelling your account, it’s important to monitor your email for any additional communication from Bluehost. The company may send you follow-up emails confirming your cancellation, providing information about refunds, or offering assistance with transferring your website to a new host.

If you have any questions or concerns about your cancellation or refund, don’t hesitate to reach out to Bluehost support for assistance. They can provide you with the information you need and help resolve any issues that may arise.

Ensure No Further Charges

After cancelling your account, it’s important to ensure that no further charges are made to your payment method. Bluehost should stop billing you for hosting services as soon as your cancellation is processed, but it’s a good idea to monitor your account statements for a few weeks to ensure that no unexpected charges appear.

If you notice any charges from Bluehost after cancelling your account, contact their support team immediately to investigate the issue and request a refund if necessary.

Consider Leaving Feedback

If you had a positive experience with Bluehost and feel that they provided excellent service during your time as a customer, consider leaving a review or feedback on their website or social media channels. Positive reviews can help other potential customers make informed decisions about their hosting needs.

On the other hand, if you had a negative experience with Bluehost or feel that their service did not meet your expectations, consider providing constructive feedback to help the company improve their offerings. Be honest and specific about your concerns, but avoid using inflammatory or abusive language.

Alternatives to Cancellation

If you’re considering cancelling your Bluehost account due to issues with your current hosting plan or a change in your website needs, there may be alternatives to cancellation that are worth exploring.

Downgrading Your Hosting Plan

If you’re currently on a higher-tier hosting plan with Bluehost but no longer need the resources or features it provides, downgrading to a lower-tier plan may be a good alternative to cancellation. Downgrading allows you to maintain your website and domain with Bluehost while reducing your monthly hosting costs.

To downgrade your hosting plan, log in to your Bluehost control panel and navigate to the “Packages” or “Services” section. Look for an option to change or modify your hosting plan, and select a lower-tier plan that meets your needs. Bluehost will typically prorate the cost of your new plan based on the remaining time in your billing cycle.

Keep in mind that downgrading your hosting plan may result in reduced resources, such as storage space, bandwidth, or email accounts. Review the features of the new plan carefully to ensure that it still meets your website’s needs.

Transferring Your Hosting to Another Provider

If you’re dissatisfied with Bluehost’s service or have found a hosting provider that better meets your needs, transferring your hosting to another provider may be a good alternative to cancellation. Transferring your hosting allows you to keep your website and domain active while moving to a new provider that offers the features and resources you need.

To transfer your hosting to a new provider, you’ll need to sign up for a new hosting account with the provider of your choice and initiate a transfer of your website files and database. Many hosting providers offer free or low-cost website transfer services to help you move your site to their platform.

Before transferring your hosting, be sure to backup all of your website files and data to ensure that nothing is lost during the transfer process. You’ll also need to update your domain’s DNS settings to point to your new hosting provider’s servers.

Transferring your hosting can be a complex process, so it’s important to carefully research your new hosting provider and follow their instructions for initiating a transfer. If you’re not comfortable with the technical aspects of transferring your hosting, consider hiring a professional website developer or IT consultant to assist you.


Cancelling your Bluehost account may seem like a daunting task, but by following the steps outlined in this guide, you can ensure a smooth and stress-free cancellation process. Remember to backup your website data, cancel any add-on services, and follow the prompts within your Bluehost control panel to initiate the cancellation.

If you’re eligible for a refund, be sure to contact Bluehost support to request it and allow for sufficient processing time. After cancelling, monitor your email and payment method for any additional communication or unexpected charges from Bluehost.

Before cancelling, consider alternative options such as downgrading your hosting plan or transferring your hosting to a new provider. These options may allow you to maintain your website and domain while reducing costs or finding a hosting provider that better meets your needs.

By taking the time to carefully consider your options and follow the proper cancellation process, you can ensure a successful transition away from Bluehost and towards the next phase of your website’s journey.